FAQ

Frequently Asked Questions

How does PixTales work?

Upload a photo of your pet (and optionally yourself), pick a role and a style, and our AI generates a custom mafia-style portrait in about 30 seconds. Then choose any product to print it on.

Is the first portrait really free?

Yes. Your first AI generation is free. After that, you can unlock a pack of 10 more generations for $2.99. You can reuse any portrait you've already created across as many products as you like at no extra generation cost.

What photos work best?

A clear, well-lit, front-facing photo of your pet's face gives the best results. You can add up to three pets and include your own face too.

How long until I get my order?

Products are made to order. Production takes about 2–5 business days, plus shipping time for your region. See our Shipping Policy for estimates.

Can I put one portrait on several products?

Absolutely. Once you've generated a portrait, you can reuse it on a mug, tee, hoodie, poster, tote, phone case, and more.

What if my item arrives damaged or misprinted?

We'll fix it. Contact us within 30 days with a photo and we'll reprint or refund. See our Refund & Return Policy.

Do you ship internationally?

Yes, we ship worldwide. Shipping is calculated at checkout based on your destination.

Still have questions?

Email us at [SUPPORT EMAIL] — we're happy to help.